Remember that no question is a bad question for your peace of mind…

FAQ

Most frequent questions and answers

By choosing Big Dave’s Carpet Cleaning, you will have your service performed by a professional, fully trained technician who can determine different carpet types and the correct treatments.

Most Real Estate Agencies won’t accept a DIY machine as a professional carpet clean, which could delay the return of your bond.

The DIY machine requires you to pick it up, do the job and drop it back – a lot of back breaking work for a small financial gain.

If I arrive after our agreed time, I will take $10 off our quoted price once the job is completed.

On average, your carpets will take 1 – 1.5 hours to dry.This is dependent on the treatment required and external factors such as the weather.

Yes, I can move your furniture* and beds. There is an additional cost, as this is a laborious and time consuming process.

* We do not move some items, such as china cabinets full of breakables, items that are in poor condition and items of weight that could cause injury.

No, we do not charge any extra for stain treatment, as this is part of our quoted price.

Unfortunately, due to the nature of different carpet types and the age of stain, not all stains will come out.

We will go through the areas of concern prior to commencement of the service and will advise you which stains may be harder or impossible to remove.

With our product and technique, we can remove most stains. The ones we are unable to remove do usually become lighter.

Yes, this is preferred as it gives me the opportunity to walk through the carpeted areas with you and discuss any areas of concern you may have.

Yes. I understand that you have commitments during the day or wish to have minimal disruption to your workplace.

Cleaning Services We Provide

Carpet
Cleaning
Upholstery
Cleaning
Tile & Grout
Cleaning
Mattress Cleaning & Sanitation

Book Now to get a 4th room or rug cleaned for $1

  • Candice Sherwood AvatarCandice Sherwood

    Dave and Hayley are an amazing team. Highly recommend this company. My carpets have never been cleaner and they were more than happy to move... read more - 11/07/2018 

    Tailored Space Interiors AvatarTailored Space Interiors

    Hayley and Dave go the extra mile for their clients. Highly recommend. - 31/07/2018 

    Troy Potter AvatarTroy Potter

    Dave did our carpets, lounges and floor tiles and was a pleasure to have in our home. He left the job spotless and the grout... read more - 16/05/2018 

    Corrine Harris AvatarCorrine Harris

    Fantastic job on the well-worn and stained carpets of my rental. Friendly and professional, would definitely recommend this company. - 06/01/2019 

  • Adelle Jarvis AvatarAdelle Jarvis

    Super friendly and reliable. Really great service. - 28/09/2018 

    jeannie anderson Avatarjeannie anderson

    My carpets and tiles look incredible, thank you for making my house look so clean, and so awesome! I am delighted at the result, all... read more - 16/01/2018 

    Jeannie Anderson AvatarJeannie Anderson

    Dave cleaned all my carpets and also my tiled floors..... Wowwww!!! Love it! I am astounded at how wonderful it all looks, all the stains... read more - 20/03/2017 

    Carley McNeil AvatarCarley McNeil

    Very professional, lovely to deal with and extremely reasonably priced. Highly recommend their services - 21/05/2019 

  • Ella Byrne AvatarElla Byrne

    Fit me in before Christmas on short notice then delivered my rug back to me on Christmas Eve with a big smile. Thankyou! - 20/01/2019 

    Dean Geldens AvatarDean Geldens

    These guys are AWESOME!

    Knowledgeable. They were able to remove the most stubborn stains from our carpet that I had no chance of getting out
    Reliable. They...
    read more - 01/08/2019 

    greet recoules Avatargreet recoules

    Very knowledgeable, caring, honest and professional. Highly recommended! Plus great pricing. - 17/02/2019 

    James Shipway AvatarJames Shipway

    I called big Dave’s last minute and they were able to come out and did a fantastic job on our carpets. We received our bond... read more - 01/08/2019 

  • Kathy Bateman AvatarKathy Bateman

    Amazing job!! Our sofa is clean again!!! - 10/09/2019 

    Suz Douglas AvatarSuz Douglas

    Dave did my whole townhouse i couldn't be happier Thank's dave the best the carpets have looked in year's. - 19/12/2017 

    Jill Mack AvatarJill Mack

    Very happy, great job, will definitely recommend to others � - 20/12/2016 

    Kaeren Smith AvatarKaeren Smith

    Great family business, excellent service with a smile, very professional at a great price Highly recommend The team at Ray White Tweed Heads - 14/09/2017