Remember that no question is a bad question for your peace of mind…
Most frequent questions and answers
By choosing Big Dave’s Carpet Cleaning, you will have your service performed by a professional, fully trained technician who can determine different carpet types and the correct treatments.
Most Real Estate Agencies won’t accept a DIY machine as a professional carpet clean, which could delay the return of your bond.
The DIY machine requires you to pick it up, do the job and drop it back – a lot of back breaking work for a small financial gain.
If I arrive after our agreed time, I will take $10 off our quoted price once the job is completed.
On average, your carpets will take 1 – 1.5 hours to dry.This is dependent on the treatment required and external factors such as the weather.
Yes, I can move your furniture* and beds. There is an additional cost, as this is a laborious and time consuming process.
* We do not move some items, such as china cabinets full of breakables, items that are in poor condition and items of weight that could cause injury.
No, we do not charge any extra for stain treatment, as this is part of our quoted price.
Unfortunately, due to the nature of different carpet types and the age of stain, not all stains will come out.
We will go through the areas of concern prior to commencement of the service and will advise you which stains may be harder or impossible to remove.
With our product and technique, we can remove most stains. The ones we are unable to remove do usually become lighter.
Yes, this is preferred as it gives me the opportunity to walk through the carpeted areas with you and discuss any areas of concern you may have.
Yes. I understand that you have commitments during the day or wish to have minimal disruption to your workplace.